Frequently Asked Questions
When is payment due for my shipment?
Once the order has been placed you will receive an invoice from our operations department. Payment is due within seven days of placing the order unless other arrangements have been made and agreed upon.
What forms of payment do you accept?
You can choose to pay via wire transfer, cashier or company check, and of course cash. Please note if paying by personal check you will want to get the payment in as quickly as possible to insure the payment has been processed completely prior to arrival at destination of your shipment.
I'm not the shipper, I just sold the goods to the person overseas?
According to U.S. customs the last person within the U.S. to receive funds for the goods being shipped is considered the “shipper”.
Do you need the original title in order to ship?
Yes we must have the original title to clear U.S. customs. In some states if the vehicle is of a certain age then a title is not issued by that state but rather a “transferable registration” is issued and in these cases this would act as a title and would be acceptable to clear U.S. customs. Note if title is lost we can, in most cases, apply for a new title for you at an additional cost.
Where does the title go after we hand over to EMSFreight?
Once the vessel sails we send your documents along with all documents for your container directly to our agent overseas as they will need this for clearance on landing. If you wish for us to send the title somewhere else we can do this on request as well.
What happens when my vehicle arrives to destination?
One week prior to arrival our agent will send an arrival notice to the address that you have provided to us and let you know shipment is due to land shortly. They will then start the process to assist you with customs clearance and arranging for pick up. On occasion an agent can be busy or simply have a clerical error and not send the arrival notice, for this reason once vessel sails we will send you agent details as well as ETA so if you have not heard from agent you can reach out to them directly.
Should I insure my vehicle for the transport?
We highly recommend purchasing the marine insurance. It is not required but we are required to offer this to you and advise that if you do not add insurance there will be no coverage on the vehicle while in transit. Regardless of the situation the carriers will not pay any claims.
What does insurance cover and how much is my deductible?
Insurance covers everything from dents, scratches and dings to complete loss of cargo. You will have a $500.00USD deductible so the first $500.00 in damages would be paid by you but insurance company would take care of the rest. Insurance will not cover pre-existing damages, meaning if you have a dent and the dent gets bigger the insurance company will see that as a pre-existing damage. Insurance will not cover any damages due to moisture such as mold. The reason for this is there is no way to 100% prevent the chance of mold growing in your vehicle during transport. We put desiccant inside the container to help absorb any moisture but this simply limits the possibility and does not 100% prevent. For this reason it is important to make sure the inside of your vehicle is completely dry, DO NOT have your vehicle detailed prior to shipping as they will wash the carpet and leave water under the surface. Also please note insurance will not cover any mechanical issues. We do not do an inspection prior to shipping on the overall running condition of vehicles and thus cannot cover anything in regards to mechanical issues.
Can I put some items inside the vehicle during transit?
If you are shipping roll on roll off then you cannot have anything inside the vehicle other than that which came with the vehicle when it was new, i.e. spare tire, tool kit etc. If you ship inside a container then you can load items inside the vehicle. Please make sure to check with your country of destination for a list of any possible prohibited items. Also note anything loaded inside the vehicle is shipped at your own risk. EMSFreight does not inventory these items nor do we check to make sure they are packed correctly so be aware if they move around during transit and damage the interior of the vehicle we have zero liability.
Do you offer insurance?
We offer optional insurance; there is no standard insurance coverage on your shipment unless you purchase optional full coverage (“all risk”) insurance. The additional cost for insurance is 1.5% of the replacement value of your vehicle. For example, if your vehicle is worth $10,000 then it will cost you $150 to insure. There is a $500 deductible, so the first $500 in damages is paid by you, but the insurance will cover anything above this. We highly recommend adding this optional insurance to your shipment Insurance coverage terms & conditions are a available on request
Will there be anybody to assist me when my vehicle arrives at destination port overseas?
When your vehicle is shipped in a Roll on Roll off vessel, we recommend that you remove your license plates and registration tags when dropping off your vehicle at the port or prior to the vehicle being picked up by the trucking company. You can replace them when picking up your vehicle at the destination port. If you are entering Europe as a tourist or non-resident, you may drive with your American license plates and registration tags until they expire. If you are not returning to the USA, after the registration tags expire, you should remove the license plates with the registration tags and mailed back to the Department of Motor Vehicles in the State of registration.
Are you able to guarantee delivery dates?
We are able to give you expected departure and arrival dates. Delays seldom occur but they do occur. Some of the reasons why there may be delays are due to US Custom delays, Port congestion, sailings cancelled or delayed because there is not enough freight, ships being over booked or re-routed and weather conditions. There are no refunds or price deductions due to any delays as they are out of our control.
Do I pay import duties and taxes in the destination country?
Please note that returning citizens or foreign buyers may be subject to import duties and taxes imposed by the destination country. Each country has different laws so we urge you to contact the Embassy of the destination country concerned to clarify matters. We will be available to advise you on some countries.
What are the limitations when shipping in a container?
There are limitations when shipping your cargo in a container. The limitations include size, weight and contents. The internal dimensions of a 20ft container are approximately 19.5ft long by 7.5ft high and 7.5ft wide. The weight limit for a 20ft container is approximately 20,000 pounds. The internal dimensions of a 40ft container are approximately 39.5ft long by 7.5ft high and 7.5ft wide. The weight limit for a 40ft container is approximately 40,000 pounds. You may not ship any combustible materials and you are limited by what the destination country will allow you to import.
Can you pick up my vehicle from an inland location?
Yes, we can pick up your vehicle from any locations within the U.S. Most major metropolitan origins can be picked up within a few days. If the origin is a remote location it can take a few days longer.
Can I ship just ONE car?
Yes, we have shared containers to many destinations where we can ship a single car, motorcycles etc. If we don’t offer shared container you can still ship one car in 20’ container.
What is consolidated container service?
Shared container service is when your vehicle/cargo is loaded into a container along with other freight.
What do I need to ship a vehicle I have just purchased?
You will require an Original title for the vehicle and bill of sale.
If you are a US Citizen we will need your EIN #
If you are not a US Citizen we will need your passport copy along with proof of visiting the US
If you are not a US Citizen and have never been to the US you will need for the seller of the vehicle to provide you with his/her EIN #
What if the vehicle I have is NOT near a port?
We can assist with the trucking of your vehicle to the nearest port and or loading warehouse for an additional fee.
Can I personally deliver the vehicle to port?
You may but most of the US Ports are restricted to TWIC (Transportation Worker Identification Credentials) access only, but you can find an escort company who can assist.
How will I know when my vehicle has confirmed sailed and can I track my shipment?
Our documentation department will send you a bill of lading and tracking information via email as soon as the carrier has confirmed sailing.